1. Overview
NegosyoOnline IT Solutions (“NegosyoOnline,” “we,” “us,” or “our”) respects your privacy and handles personal information in accordance with applicable Philippine law, including Republic Act No. 10173, also known as the Data Privacy Act of 2012.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use NegosyoOnline or communicate with us.
2. Whose Information We Handle
We may handle personal information relating to:
- Prospective clients who contact or enquire with us.
- NegosyoOnline account holders, authorised users, and business representatives.
- Clients’ shoppers and order recipients whose information is processed through a client’s online store.
- Visitors to our website and users of our support channels.
3. Information We Collect
Depending on how you use NegosyoOnline, we may collect:
- Name, business name, mobile number, email address, and billing details.
- If you sign in with Facebook or another third-party provider, the basic profile information that provider shares with us, such as your name, email address, and provider account identifier.
- Information about whether your email address has been verified.
- Account login details and authorised-user information.
- Store information, product details, order data, courier tracking information, and payment status.
- Shopper details entered through a client’s store, such as name, mobile number, email address, delivery address, order details, and delivery status.
- Communications, support requests, and feedback.
- Technical and usage information, such as IP address, device or browser information, security logs, and platform activity.
- Information needed to prevent fraud, investigate abuse, comply with law, or protect the platform.
We do not intentionally collect or store raw payment-card details. Online payments are handled by the Client’s chosen payment provider. We do not ask for a card or other payment method when you register for the free trial. If you later add a payment method for your NegosyoOnline subscription, it is handled by our payment provider.
4. How We Use Information
We use personal information to:
- Create and manage accounts, including sending verification emails and confirming that your email address is valid.
- Provide, host, secure, maintain, and support the NegosyoOnline service.
- Process subscriptions, invoices, billing, and usage charges.
- Operate client stores, orders, courier tracking, and approved integrations.
- Communicate about account activity, invoices, support, service changes, and security matters.
- Prevent fraud, misuse, security incidents, and unlawful activity.
- Improve platform performance, reliability, and user experience.
- Comply with legal obligations and enforce our Terms of Service.
We process personal information only for legitimate and disclosed purposes, and only to the extent reasonably necessary.
5. Client Store Data
For shopper information processed through a Client’s online store, the Client is responsible for deciding why and how that information is collected and used. The Client must provide its shoppers with an appropriate privacy notice and comply with applicable data-protection obligations.
NegosyoOnline processes that shopper information only as necessary to operate the hosted store, order tools, courier tracking, customer support, security, and approved integrations. We do not sell shopper information or use it for NegosyoOnline’s own marketing.
6. Legal Bases for Processing
We may process personal information where necessary to:
- Perform a contract or provide requested services.
- Comply with a legal obligation.
- Protect legitimate interests, including platform security, fraud prevention, billing, service improvement, and business operations, where those interests do not override individual rights.
- Obtain consent, where consent is required.
7. Sharing of Information
We may share information only when necessary with:
- Hosting, storage, security, email, domain, and technical-service providers.
- Sign-in providers, such as Facebook or other email providers, when you choose to use them to create or access your account.
- Payment providers selected by the Client or used for NegosyoOnline billing.
- Courier-tracking and logistics-integration providers chosen or enabled by the Client.
- Professional advisers, auditors, insurers, or service providers bound by appropriate confidentiality obligations.
- Government authorities, regulators, law-enforcement agencies, or other parties where required by law or necessary to protect legal rights, security, or safety.
Some providers may process information outside the Philippines. Where this occurs, we take reasonable measures to ensure that information remains appropriately protected.
8. Retention of Information
We retain personal information only for as long as needed for the purposes described in this Policy, including legal, billing, tax, security, fraud-prevention, dispute-resolution, and backup requirements.
When a Client’s subscription ends, the Client has 30 days to export store data. After that period, we may delete or anonymise active store data, subject to necessary retention in backups, billing records, security logs, or records required by law.
9. Security
We use reasonable organisational, physical, and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
No online system is completely secure. Clients must protect their account credentials, limit access to authorised users, and notify us promptly of suspected unauthorised access.
10. Cookies and Similar Technologies
We may use cookies or similar technologies needed to operate, secure, remember preferences, analyse performance, and improve the service.
You can manage cookies through your browser settings. Disabling certain cookies may affect some functions of the website or platform.
11. Your Rights
Subject to applicable law, you may request access to, correction of, deletion of, objection to, or information about the processing of your personal information. You may also withdraw consent where processing is based on consent.
To make a request, email support@negosyoonline.com. We may need to verify your identity before acting on a request. To delete your account and personal information, see Data Deletion.
If you believe your privacy rights have been violated, you may also raise a concern with the National Privacy Commission of the Philippines.
12. Children
NegosyoOnline is intended for business users. We do not knowingly collect personal information directly from children for NegosyoOnline accounts. Clients are responsible for ensuring that their stores handle minors’ information lawfully.
13. Changes to This Policy
We may update this Privacy Policy to reflect legal, operational, security, or service changes. We will post the updated version on NegosyoOnline and revise the effective date.
14. Contact Us
For privacy questions, requests, or concerns, contact:
NegosyoOnline IT Solutions
B3 L9 Santiago Villas, Catalunan Grande, Davao City, Philippines 8000
support@negosyoonline.com
+63 917 309 8619